Nixon Kipchumba Kangogo

Provided comprehensive freelance services in digital marketing, e-commerce, and content creation, driving client growth and optimizing online presence.

• Managed end-to-end digital marketing campaigns (SEO, social media, email), significantly increasing client engagement and web traffic for various clients.
• Developed and optimized Shopify stores for diverse clients, enhancing product listings and sales funnels to significantly increase conversion rates and revenue.
• Executed multiple transcription and content creation projects with 99%+ accuracy and on-time delivery, consistently meeting strict client guidelines.
• Cultivated strong client relationships on platforms like Upwork, securing repeat business and achieving high positive feedback ratings by consistently delivering projects on time and within budget.

Supervised daily restaurant operations for a high-volume establishment, optimizing service delivery and enhancing guest satisfaction.

• Directed daily restaurant operations, ensuring seamless service delivery and high guest satisfaction across all shifts.
• Managed staff scheduling, performance tracking, and comprehensive training, enhancing team productivity and service quality.
• Oversaw cash reconciliation, daily sales reporting, and comprehensive inventory management, ensuring financial accuracy and optimizing stock levels.
• Resolved escalated customer complaints efficiently and maintained stringent hygiene and safety standards, significantly improving guest experience and operational compliance.

Provided personalized guest services and managed critical front-office operations, significantly enhancing guest satisfaction and operational efficiency.

• Delivered personalized guest services, efficiently responding to client needs and resolving inquiries to maintain high satisfaction levels.
• Managed real-time reservations and system updates, ensuring accurate booking management for hundreds of guests monthly.
• Implemented a digital feedback loop system, improving guest experience tracking and enabling data-driven service enhancements.
• Contributed to inventory updates and administrative tasks remotely, optimizing resource allocation during off-peak hours.

Managed comprehensive front office operations, ensuring seamless guest experiences and efficient administrative coordination.

• Professionally welcomed and guided guests, ensuring a positive first impression and seamless check-in/check-out processes.
• Managed high-volume calls, bookings, and check-in/check-out operations, maintaining accurate records and optimizing guest flow.
• Handled all email correspondence and coordinated effectively with multiple departments to resolve guest inquiries and operational needs.
• Maintained meticulous visitor records and ensured reception area cleanliness, upholding high standards of professionalism and organization.

Provided critical ICT support for major national and international sports events, ensuring seamless technical operations and broadcast reliability.

• Delivered comprehensive technical support for successful execution of multiple national and international sports events, impacting thousands of attendees.
• Managed complex network configurations, equipment setup, and troubleshooting for live broadcasts, ensuring uninterrupted event coverage.
• Ensured smooth ICT operations, minimizing downtime during critical event phases through proactive maintenance and rapid issue resolution.

Optimized logistics processes and managed inventory for a fast-moving consumer goods company, enhancing delivery efficiency and reducing operational costs.

• Streamlined logistics processes for fast-moving consumer goods, significantly improving delivery efficiency through operational optimization.
• Managed comprehensive inventory tracking, order fulfillment, and vendor coordination, effectively reducing lead times and associated costs.

Coordinated ICT support for a major international athletics event, ensuring robust network, audio-visual, and data management systems.

• Coordinated comprehensive ICT support for event management, including setting up and maintaining critical networks, audio-visual systems, and data management tools for a high-profile international event.

Contributed to setting up and maintaining IT infrastructure for a globally recognized athletics championship, supporting seamless event communication.

• Assisted in establishing robust IT infrastructure for a global event hosting athletes and officials from over 100 countries.
• Provided critical support in resolving connectivity and hardware issues, ensuring seamless communication and operational continuity throughout the championship.

Implemented strategic product listing and customer experience optimization for Shopify stores, driving increased sales and engagement.

Designed and executed targeted digital marketing campaigns across social media, email, and SEO for various clients.

Provided high-quality transcription services to clients, focusing on accuracy and timely delivery for diverse content types.